FREQUENTLY ASKED QUESTIONS
Please pay via Credit Card or PayPal after ordering. Currently, checks or money orders are not accepted.
Our products are shipped worldwide. If you want to inquire about shipping methods and charges, please add an item to your cart and fill in your country and zip code on the cart page to check. Please note that tax and customs fees might be charged by some countries like the UK, Australia, Brazil, and Canada, and buyers are responsible for these. If you are from other countries, please consult local regulations to see if tax and customs fees will be charged.
Every doll is made according to specific order details. After you place an order, we will purchase the kit accordingly and start making. It takes around 5 days or above to get the kit from overseas and at least 3-4 days for making.
After the package is shipped out, you will receive a notification email with a tracking number.
Failure to Get A Confirmation Email
If you do not receive a confirmation email after ordering, please contact us with the email address or name that you use when you order. We will check it for you.
All information is encrypted during your online order process since we adopt standard SSL encryption.
Warning against Staining
To avoid dying or staining, please wash the clothes several times before dressing your doll. It is strongly advised that you purchase light-colored, loose clothes for your doll.
You can offer photos to customize a baby doll. Normally it costs at least 1000 USD. Please email us with photos and requirements if you want this.
Every doll’s arms and legs are movable.
If you want a waterproof baby doll, please order the doll with a vinyl body, which can be put into water;
If you order a doll with a cloth body, please do not put it into water.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
- Please feel free to contact us if you have any questions.
- Customer service: [email protected]